Exchange, return and warranty

Returns, Exchanges & Warranty

I bought a product at Action and discovered a defect. What should I do?

You are entitled to a functional and undamaged product within the warranty period.
If you believe there is an issue with your item, please return it to the store along with your original receipt. The store manager will assess whether you’re eligible for a replacement or a refund.

You may qualify if your product is:

Incomplete
Damaged or broken
Not working
Not usable for its intended purpose

Products that fail under normal use within their expected lifespan are also covered under statutory warranty.
Some products may come with an additional manufacturer’s warranty, listed on the packaging.

Product durability can vary depending on the type, brand, quality, and intended use.
Normal wear and tear is not covered under the warranty.

Can I return a product without a receipt?

Unfortunately, returns and exchanges are only possible with a valid receipt.

Tip:
Download the Action app and create a “My Action” account.
Scan your digital loyalty card during checkout to keep a digital record of all your receipts—always available on your phone!

What do I need to return or exchange an item?

You can return or exchange an item purchased at Action if all of the following conditions are met:

The product and packaging are complete, undamaged, and unused.
The return is made within 8 days of the purchase date (excluding the day of purchase).
You provide the original receipt.
The product is returned in the same country where it was purchased.

For food and beverage items, the above conditions must also be met, plus:

The product has not been opened.
The expiration date has not passed.

What is the warranty period for Action products?

We always aim to offer the best value for your money. However, if you’re unsatisfied with the quality of a product, the following warranty rules apply:

All items are covered by statutory warranty laws.
Some products include an additional manufacturer warranty, which is always stated on the packaging or product.

Within 24 months of purchase:

If your item is defective within 24 months of purchase (or within the manufacturer’s stated warranty period), please bring it back to the store with your purchase receipt.

A store associate will evaluate whether you’re eligible for a warranty claim. If approved, you may choose between a replacement or a refund.

Lost your receipt?
You may bring a copy of your bank statement showing the transaction at the same store.

If the above conditions are not met, we unfortunately cannot process a return or refund.

⚠️ Important: Products must be returned to an Action store in the same country in which they were purchased.

Can I return items that were ordered for store pickup?

Unfortunately, items ordered for store pickup cannot be returned or exchanged.
This is also clearly noted on your receipt.

When will I receive my refund if I paid by card?

If you paid by debit or credit card, your refund will be processed within 3 business days after the return is completed.
Please note: No transactions are processed on weekends.

The product I bought is missing parts. What should I do?

If your product is incomplete, bring it along with your receipt to the store where it was purchased.
Speak with the store manager, and you will receive either a replacement or a refund.

There’s a mistake on my receipt—wrong item or price. What now?

You have up to 8 days from the purchase date to return to the store with your receipt and item.
Our team will review the issue. If there was an error at checkout, you’ll be refunded the difference.