FAQ

Frequently Asked Questions

I have questions about your product range, availability, or pricing.

Unfortunately, we don't have insight into specific product availability, inventory levels, or pricing.
Our concept is based on a constantly changing and surprising assortment.
We recommend visiting a store near you—our friendly staff will be happy to assist you!

How can I apply for a job at Action?

We use an online application system for all open positions and related correspondence.
Unfortunately, we cannot process applications submitted via email.

To apply, please visit our careers website:
👉 https://ch.action.jobs

When filling out the application form, please note the following:

Your cover letter and/or resume must be in one of the following formats: .txt, .doc, .docx, .pdf, or .rtf.
Be sure to indicate your preferred working hours and availability (days and hours).

I forgot or lost a personal item or purchase. What should I do?

We're sorry to hear that! Unfortunately, we're unable to contact individual stores on your behalf.
We recommend that you visit the store in person to inquire.

The store manager can let you know whether your item or purchase has been found.
If you lost a purchase, we suggest bringing your receipt to help identify the transaction.

How can I return or exchange a product?

You can return or exchange products if all four of the following conditions are met:

The product and packaging are intact, undamaged, and unused.
You return the product within 8 days of purchase.
You present the original receipt.
You return the product in the same country where it was purchased.

For beverages and/or food items, the following additional conditions apply:

The product must be unused.
The expiration date has not passed.

What kind of warranty does Action offer on its products?

We offer our products at the lowest prices without compromising on quality.
We always strive to deliver the best value for your money.
However, occasionally, a product may not meet your expectations.

Within 12 months of purchase:

If a product defect occurs within 12 months of purchase (or within the manufacturer's warranty period listed on the packaging or manual), please bring the product to the store.

Our staff will assess your claim. With a valid receipt, you may be eligible for a replacement product or a refund.
If you no longer have your receipt but paid by debit/EC card, you may show a bank statement at the store where the purchase was made.

After 12 months of purchase:

If a product shows a defect after 12 months, and there is no additional manufacturer warranty, but you believe the product should have lasted longer, you'll need to provide proof that the defect was due to poor product quality.

This also applies to purchases made through our web shop.

⚠️ If the above conditions are not met, unfortunately we cannot honor the warranty.
Additionally, products must be returned in the same country in which they were purchased.